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Policies & Procedures

Cancellation Policy

• 8 HOURS: You will be charge for your sessions if you cancel within 8 hours of the session time. Please call/text/email as soon as possible to cancel/re-book your sessions so you do not get charged.

• CONSISTENT CANCELLATION: Cancelling 4 consecutive times without legitimate reason (something other than sickness or vacation) may cause for you to lose your preferred time slot and you may be asked to come at a different time.

• NO SHOW: if you do not show for your booked appointment you will be charged for a full session and may be asked to change future appointment times.

Personal Training Policy

• Personal training is sold in packages of 12, 24 and 36 sessions and are to be paid in full before the first booked session.

• Payments can be made by cash, e-transfer or paid in person via debit or credit (no cheques).

• Clients purchase sessions and not time slots. Time slots can be changed or vary.

• You are welcome to put sessions on hold for sickness or vacations, however your time slot cannot be held for extended absences.

• NO REFUND, no exceptions.

• Packages are good for 1 year from the date of purchase and then will expire.

Fitness Class Policy

• 8 hour cancellation policy applies, if you cancel under the 8 hour window or you do not show you will still be charged $12 drop in rate.

• Payment for class is due in full before class time.

• NO REFUNDS, no exceptions.

• Please note 10 Class Passes are good for 1 year from date of purchase and then will expire.

• 2 Week Class, 1 Month Class Passes, etc are for classes within that time frame.

Procedures

Please arrive no more then 3-5 minutes before your appointment, in case other clients are finishing up and needing privacy. Lease outdoor footwear at the front door, there is a bench downstairs to change into your workout shoes. 

UPDATE-please review additional COVID-19 Policies and Procedures.


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